If you have a site, a problem may always surface and it does not automatically have to be connected with the web hosting service itself. For instance, something might go wrong when you bring a web app up to date or some vital content can be modified or erased accidentally. Irrespective of what the nature of the problem might be, you will have to get in touch with the respective customer support team and request them to retrieve a backup or to assist you in resolving the problem that you’re struggling with. How timely they will do that will determine the amount of time that your sites will be inaccessible. For certain websites such as community websites or e-stores, a prolonged unreachability often means losing customers and cash. That being said, it’s of high importance that you use the services of a hosting company that provides not only a very good support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our Linux shared hosting and you have an inquiry or bump into a certain problem, you can get in touch with us 24-7-365 by submitting a client support ticket or by sending an email and we’ll make sure that you have a response in less than 1 hour. In case the issue can be solved, we’ll do it before we respond to you, whereas in case there’s something that you need to do on your end, we will provide you with all the required information – what possible solutions to try out, what settings to check, etc. Usually, you will get a response within no more than half an hour, which implies that waiting around for hours and hours on end or even for more than one day to obtain support is something inconceivable. Our 60-minute reply guarantee applies to any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of exactly how important it is to receive quick assistance, we promise that you’ll never have to wait around for more than sixty minutes to get a reply to any trouble ticket that you post from your semi-dedicated server CP. As a matter of fact, you will seldom have to wait for more than 20-30 minutes and this is valid for any enquiry regardless of what its nature is – technical, billing or general. Additionally, our client and tech support staff is available 24-7-365, so even if you open a ticket during public holidays, you will always obtain a blazing-fast reply, which will contain the answer to an enquiry, the solution to a problem or the details needed to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to waste an entire day waiting for a reply like you would with plenty of other companies.