In case you’ve purchased a hosting plan and you have certain questions in regards to a given function/feature, or if you’ve experienced some predicament and you require assistance, you should be able to get in touch with the respective customer support staff. All web hosting providers deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, since the very best way to deal with an issue most often is to post a ticket. This kind of communication renders the replies sent by both sides simple to track and enables the customer service team representatives to escalate the situation if, for instance, a system administrator should intervene. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you must have no less than 2 separate accounts to touch base with the customer support team and to actually administer the hosting space. Constantly signing in and out of different accounts might sometimes be a bore, not to mention the fact that it takes quite a long period of time for the majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting isn’t separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you will be able to visit it whenever you wish with just several clicks of the mouse, without logging out of your web hosting account. The ticketing system comes with a quick-search field, which will help you find virtually any support ticket that you have opened in the past, if required. In addition, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to deal with a specific issue even before you post a ticket. The ticket response time is no more than sixty minutes, so you can get timely assistance at any particular moment and if our customer care staff suggests that you do something in your account, you can do it right away without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was designed with the notion that you should be able to manage everything associated with your semi-dedicated account from one place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or confront an issue, you can contact our help desk support staff representatives instantaneously without having to go through a completely different admin dashboard. You can browse your web files or check various settings in your account whilst sending a new ticket or reading the response to an older one. If you have a multitude of tickets and you want to find a specific one, you can take advantage of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you get a reply within the hour regardless of the nature of your question or problem.