Installation and Troubleshooting
What does the Installation & Troubleshooting package include? What services exactly could VPS and dedicated server users use?
Other than having more system resources, a reason why you can get your own web server and use it instead of a shared web hosting plan is the fact that you'll be able to install and run a wide variety of software. With a shared account, you'll be able to use apps, that don't need root access and are not set up server-side, so in the event that you need particular software for your websites, you can't set it up on a shared web server. This is not so with a hosting server of your own in which you could install anything you would like. The downside is that you may not have much experience and handling your own machine is more complex that managing a shared hosting account where the service provider handles the majority of things. That's why we offer another service for our server packages called Installation & Troubleshooting and you can make use of it any time that you come across any difficulties with the supervision of your hosting server.
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Installation and Troubleshooting in VPS Servers
You can add the upgrade with a few mouse clicks whenever you require it and irrespective of the
VPS servers plan which you have selected. This could be done either during the order procedure in case you think that you'll require assistance from the very start or later from the VPS billing Control Panel in case you have difficulties with any app on the machine. Our competent administrators can set up or troubleshoot any application for you in a very timely matter. The Installation & Troubleshooting upgrade provides sixty minutes of custom work and you could use it whenever you want. Most tasks take less than that, consequently the remaining time will be available for the future and you will be able to see it inside the billing CP constantly. You are able to use the upgrade as a separate service or on top of the thirty minutes of custom work which are a part of our Managed Services upgrade.
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Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all of our
Linux dedicated servers and if you add it, our experienced admins shall be able to assist you with anything on your machine. For example setting up any third-party software that you might want to use on the hosting server and troubleshooting any script which functions poorly or does not run at all. Our upgrade features an hour of work and if a certain task is not very time-consuming, we will add the remaining time to your account. You shall be able to check out how many minutes are left inside your billing Control Panel and use them when you need help again. The Installation & Troubleshooting upgrade can be ordered at any moment, so in the event that you require something to be installed in the very beginning, you can add it to your order during the sign up process, while if you need support later on, you can add it from the server billing area. Half an hour of custom work are supplied with our Managed Services pack also, but just in case you need more work to be done on the hosting server, the Installation & Troubleshooting upgrade will be a guarantee that your apps will be installed and set up in the best possible way.