Being able to contact your shared hosting provider whenever you have any sort of questions or encounter any issues is really important and how quickly they will answer and react could be crucial, in particular when your website is business-oriented, as longer downtime often means losing prospective customers. The support solutions are also a way to distinguish genuine providers from resellers. The latter generally answer only to e-mail messages or support tickets and you will need to wait for a whole day or longer to receive an answer. If your trouble requires a few replies, you will end up losing days in order to have a problem fixed. Using the services of an authentic and trustworthy hosting provider, you should be able to get in touch with the support team at any time and receive a quick response no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance right away, that's why our shared hosting services feature 24/7 technical support and various options for communication. If you do not have an account yet, you can easily call us or use our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. Unlike the majority of providers out there, we answer to all of the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you buy a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and common questions. Our agents can assist you to pick the ideal plan or offer you details about our servers, in order to check if the system requirements for your sites are met. In case you're an active customer, you can also contact us via e-mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that if you use these 2 ways of correspondence, you'll receive a response within less than one hour and that’s 24/7, which includes weekends and public holidays. In case you have used the website hosting services of other companies, even big ones, you can compare the reply time considering that it ordinarily takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we provide features 24/7 customer and tech support, which means that if you experience any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us anytime, even holidays and weekends. For your benefit, we supply different ways of communication - telephone support with several local numbers worldwide, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it'll be much easier to track what's going on. The maximum guaranteed response time for all of the email messages and tickets is sixty minutes, but it hardly ever takes that long to get assistance. In case you obtain the Managed Services upgrade that we provide, our admins will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We know how important it is to have prompt support in general, let alone when you operate a whole server, so every single dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee whatever the matter. The service is free of charge for any type of problems with the server or the software that was installed from our admins during the setup, which means that you can get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing area or you can send an email, and the actual answer time for either of these rarely surpasses thirty minutes since we have admins available 24 / 7. In case you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you can employ our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to include to your server package through the billing Control Panel.