Many users who start using their very first web hosting account, or change companies, normally have queries regarding how specific tasks are performed or chance upon difficulties when setting up various things like emails, site settings, and so on. This is the reason why, some hosting companies have prepared documentation with standard questions and issues in order to help their customers obtain info quickly and seamlessly. As a result, the customer care team members can focus on actual issues that particular clients may be facing, as the solution for the smaller things will be available on the web and clients will be able to easily fix them without having to contact the technical support team. Having detailed documentation is extremely important, especially for new customers with no previous experience at all, because the web hosting service involves an enormous number of features and many people can become puzzled about what to do. A good information repository can both help you perform the procedures that you wish and discover how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you get a shared hosting account through us, you will be supplied with access to our exhaustive online help documentation where you will see information about virtually everything connected with our hosting services. The topics encompass anything from how to set up an email address on your cellular phone, to how to accomplish various things using an .htaccess configuration file. The articles themselves are written in an easy-to-understand fashion and offer elaborate guides on how to execute a given operation in your Hepsia Control Panel. You can also find info that’s not directly connected with Hepsia, for example one that concerns web-based applications on your desktop computer. The complete list of articles will be available in the Control Panel’s Help section, but the ones that are applicable to a specific section can be accessed on the spot. Considering the fact that we’ve covered as many topics as possible, you will be able to learn more or less everything related to your account.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared an extensive knowledge base for all our current and potential customers, so in case you buy a semi-dedicated server package through our company, you’ll be able to find any info that you are searching for at any time. We’ve got a ton of educative articles, which will help you better understand what is happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are merely two instances. Our how-to guides will help you accomplish anything you need – unzip an archive, import a MySQL database, forward a domain name, and so on. Moreover, we’ve also got troubleshooting guidelines, which will enable you to find out what causes a specific problem and the viable solutions for it. If you are not able to send email messages or your domain name opens an HTTP 500 error message, for instance, you can examine our knowledge base and correct the problem right away. You can access the articles through any Control Panel section, as well as through the all-inclusive Help section.