Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help Center section included in your Online Control Panel. It features an ever–growing knowledge base with regularly asked questions and detailed how–to articles written by our proficient tech support team.

  • Top quality support service

  • Tutorial Video Clips

  • For people who wish to discover how to troubleshoot a commonly encountered problem by watching an educational video clip, we’ve added a selection of video tutorials to our Online Control Panel. All the videos are very short and easy to follow. They offer step–by–step demonstrations of various web site management activities.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 technical support service with a 60–minute support ticket response time guarantee. Our team of competent techs will be at your disposal to answer all the questions that you could possibly have. During non–busy hours, a reply will be provided within just 20 minutes.