Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We offer a 60 min response time guarantee for any trouble ticket or email that you send to the technical support team. We’ll swiftly respond to all general queries and forward right away the issue to our system administrators in case any further assistance is required. If you order our Managed Servers package, we’ll carry out any of the included server administration services at a time that has been discussed with you earlier.

  • Top quality support service

  • An Exceptional Client Support Service

  • We’ll be at your disposal 24/7 to respond to any inquiries that you may have related to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance handling server administration procedures, you can take a glance at our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Online Control Panel with an elaborate knowledge base, which includes exhaustive explanations of all its features and functions. Furthermore, we have created in–depth video tutorials that will further show you how to carry out a certain task or solve a frequently encountered issue. The instructional articles and the tutorial video clips are readily accessible from every Online Control Panel section via the Help and Videos buttons located in the top right corner.